Frequently Asked Questions
Find answers to common questions about our K-Beauty products and services
🛒 Orders & Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and local payment methods including GrabPay, ShopeePay, and bank transfers depending on your region.
When will my order be processed?
Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order is shipped with tracking information.
Can I modify or cancel my order?
You can modify or cancel your order within 2 hours of placing it. After this time, we may have already started processing your order for shipment.
🚚 Shipping & Delivery
Which countries do you ship to?
We currently ship to Thailand, Vietnam, Malaysia, Singapore, Indonesia, and the Philippines. We're working to expand to more Southeast Asian countries soon.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available for faster delivery (1-3 business days).
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $50 USD (or equivalent in local currency). Express shipping rates apply based on location and urgency.
💄 Products & Authenticity
Are all products 100% authentic?
Absolutely! We guarantee 100% authenticity on all products. We source directly from authorized distributors and Korean manufacturers.
How do you ensure product freshness?
All products are stored in temperature-controlled environments. We maintain rapid inventory turnover and check expiration dates regularly to ensure maximum freshness.
Do you have products suitable for sensitive skin?
Yes, we offer a wide range of products specifically formulated for sensitive skin. Look for products marked as "Sensitive Skin Safe" or contact us for personalized recommendations.
↩️ Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unopened products in original condition. Opened skincare products can only be returned if defective or damaged upon arrival.
How do I return a product?
Contact our support team at support@flolix.com with your order number. We'll provide return instructions and a prepaid return label if applicable.